Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we use it.

This Privacy Policy is effective as of January 15, 2025 and was last updated on January 15, 2025

1. Information We Collect

At EnrgInsight, we collect information that helps us provide better video color grading education and services. Here's what we gather and why:

Personal Information You Provide

  • Contact details when you inquire about our programs (name, email, phone number)
  • Educational background and professional experience for course recommendations
  • Payment information when enrolling in our programs
  • Portfolio submissions and project files for assessment purposes
  • Communication preferences and feedback

Technical Information

  • IP address and browser type for security and analytics
  • Device information to optimize our website experience
  • Usage patterns to improve our educational content
  • Login times and course progress for learning management

Important Note About Taiwan Data Protection

We comply with Taiwan's Personal Data Protection Act (PDPA) and ensure all data collection practices meet local regulatory requirements. Your consent is always obtained before processing personal information.

2. How We Use Your Information

Your information helps us deliver quality education and maintain our services. We use collected data for several specific purposes:

Purpose Data Used Legal Basis
Course delivery and management Contact info, progress tracking Contract fulfillment
Student support and communication Email, phone, learning preferences Legitimate interest
Payment processing Billing details, transaction records Contract fulfillment
Website improvement Usage analytics, feedback Legitimate interest
Marketing communications Contact preferences, interests Consent

We never sell your personal information to third parties. Any marketing communications can be stopped at any time by contacting us directly or using unsubscribe links in our emails.

3. Information Sharing and Disclosure

We share your information only when necessary to provide our services or when required by law. Here are the situations where sharing might occur:

Service Providers

We work with carefully selected companies that help us deliver our educational programs. These include payment processors, email service providers, and learning management system hosts. All service providers are bound by strict confidentiality agreements.

Educational Partners

Sometimes we collaborate with industry professionals for guest lectures or specialized workshops. We may share relevant student information with these partners, but only with your explicit consent and for educational purposes.

Legal Requirements

We may disclose information if required by Taiwan law, court orders, or to protect our legal rights. This includes cooperation with law enforcement when legally obligated.

International Transfers

Some of our service providers are located outside Taiwan. When we transfer data internationally, we ensure adequate protection through standard contractual clauses and verified security measures.

4. Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information:

Access Your Data

Request a copy of all personal information we hold about you, including how it's being used and who we've shared it with.

Correct Information

Ask us to update or correct any inaccurate or incomplete personal data in our records.

Delete Your Data

Request deletion of your personal information when it's no longer needed for the purposes we collected it.

Restrict Processing

Limit how we use your information in certain circumstances, such as while disputing data accuracy.

Data Portability

Receive your personal data in a structured format that you can transfer to another service provider.

Withdraw Consent

Stop us from processing your data where we rely on your consent, such as marketing communications.

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 15 days as required by Taiwan law.

5. Data Security and Protection

Protecting your information is a top priority. We implement multiple layers of security to keep your data safe:

Technical Safeguards

  • SSL encryption for all data transmission
  • Secure servers with regular security updates
  • Access controls limiting who can view your information
  • Regular security audits and vulnerability assessments
  • Encrypted backup systems with secure storage

Organizational Measures

  • Employee training on data protection practices
  • Confidentiality agreements for all staff members
  • Regular review of access permissions
  • Incident response procedures for data breaches
  • Annual security policy reviews and updates

While we take extensive precautions, no system is completely secure. We continuously monitor and improve our security practices to address evolving threats.

6. Data Retention

We keep your information only as long as necessary for educational purposes and legal requirements:

Information Type Retention Period Reason
Student records and progress 7 years after course completion Educational certification requirements
Payment and billing data 5 years Tax and accounting obligations
Marketing communications data Until consent withdrawn Ongoing communication preferences
Website analytics 2 years Service improvement purposes
Support communications 3 years Quality assurance and training

After these periods, we securely delete or anonymize your information. Some data may be retained longer if required by law or for legitimate business purposes.

7. Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our site is used.

Types of Cookies We Use

  • Essential cookies: Required for basic website functionality
  • Analytics cookies: Help us understand visitor behavior and improve our site
  • Preference cookies: Remember your settings and choices
  • Marketing cookies: Used to show relevant content and measure campaign effectiveness

You can control cookie settings through your browser, but disabling certain cookies may affect website functionality. Most browsers allow you to block or delete cookies entirely.

Third-Party Services

We use Google Analytics and other third-party services that may set their own cookies. These services have their own privacy policies that govern how they use your information.

8. Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:

  • Email notification to registered users
  • Prominent notice on our website
  • Direct communication during active courses

Minor updates, such as clarifications or contact information changes, may be made without individual notification. We encourage you to review this policy periodically.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, please contact us to discuss your options.

Privacy-Related Inquiries

Questions about this privacy policy or how we handle your information? We're here to help.

No. 308號, Yunnan St, Douliu City, Yunlin County, Taiwan 640
Phone: +88639285583
Email: support@enrginsight.com

Our privacy team typically responds to inquiries within 3-5 business days. For urgent matters, please call during business hours.